hardwolf Posted December 11, 2018 Report Share Posted December 11, 2018 I bought a pair of Alpine Star gloves as a back up pair to the gloves I was currently driving with. I like to try to have a back up pair of gloves, shoes, and other supplemental equipment in case something goes while at the track. The gloves I had been using lasted quite a while but finally gave up at a race in early September at Thompson Speedway. They started coming apart during practice on Friday. Good thing I had another pair. I swapped gloves for the race on Saturday. These were brand new gloves, in a never opened package. After my first two hour stint I noticed that the new gloves had come apart at the seam. The stitching had given up along a three inch piece on the inside thumb of the right hand. So, the following Monday I figured I would start the process of getting a new pair from Alpine stars since this pair was clearly defective. I emailed them and after a few days they emailed back that they needed a picture of the gloves and a copy of the invoice. I sent them both and was notified that there was nothing they could do as their warranty is only good for one year. Granted I had bought the gloves more than a year prior but they had only been worn once and for two hours. I offered to send them the gloves so they could see that they were brand new with no wear. They said send the gloves and they would make an offer. The pair that I had bought was $140. Their offer was to sell me another pair at $130. Not much of an offer. When I then asked to have my gloves returned they refused saying that the gloves were damaged and could not be returned. So, I’m out the $140 for a pair of gloves that lasted just two hours and don’t even have that pair anymore. Pretty lousy policy and pretty lousy customer service. Jut posting this as information for others who may be thinking about making an Alpine Stars purchase. Quote Link to comment Share on other sites More sharing options...
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